2019 – 06/21 Taxpayer service from the IRS is “woefully inadequate,” according to the National Taxpayer Advocate, Nina Olson. In her annual report to Congress, Olson reviewed the 2019 filing season and addressed key challenges. This report creates a dialogue within the IRS and top levels of government to address the problems taxpayers face. For 2019, Olson says poor service from the IRS remains the biggest challenge. For example, service declined for taxpayers who needed IRS assistance during the last tax filing season. Only 25% of their phone calls were answered, and hold times averaged 13 minutes. Here’s more:

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